| Core Identity |
| Developer | When I Work, Inc. | 7shifts, Inc. | Humanity.com, LLC | Paylocity | Intuit Inc. | Shiftboard, Inc. | Paychex, Inc | UKG INC. | Zoom Communications, Inc. | Slack Technologies, Inc. |
| Category | Business | Business | Business | Business | Business | Business | Business | Business | Business | Business |
| Platform | iOS | Android, iOS | iOS, Android | Android, iOS | Android, iOS | iOS, Android | iOS, Android | iOS, Android | iOS, Android | iOS, Android |
| Store Metrics |
| Rating | 4.8 / 5 | 4.8 / 5 | 4.9 / 5 | 4.8 / 5 | 4.6 / 5 | 4.7 / 5 | 4.8 / 5 | 4.7 / 5 | 4.7 / 5 | 4.1 / 5 |
| Ratings Count | 53,181 | 26,349 | 46,108 | 595,060 | 183,810 | 15,405 | 570,732 | 263,583 | 3,146,168 | 45,544 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Jul 27, 2010 | Oct 30, 2013 | May 18, 2017 | Jun 27, 2013 | Jul 17, 2014 | Dec 20, 2009 | Jun 11, 2012 | Oct 2, 2023 | Aug 15, 2012 | Mar 20, 2013 |
| Last Updated | Apr 13, 2026 | Apr 13, 2026 | May 8, 2026 | Apr 29, 2026 | Apr 10, 2026 | Mar 26, 2026 | Apr 16, 2026 | Apr 18, 2026 | Apr 4, 2026 | Apr 29, 2026 |
| Sentiment & Reviews |
| Sentiment | positive | positive | positive | mixed | - | - | terrible | - | positive | mixed |
| Score | 85/100 | 82/100 | 85/100 | 35/100 | - | - | 15/100 | - | 68/100 | 45/100 |
| Praises | - Shift management and scheduling accessibility provide significant utility for hourly workers across various industries
- Communication tools allow employees to coordinate shifts and availability with their employers effectively
| - Scheduling and shift management tools provide significant utility for restaurant staff coordination
| | - Mobile accessibility allows employees to manage timecards and paystubs from any location
- Intuitive interface design makes navigation simple for users across different age groups
| - | - | - Payroll processing functionality allows for convenient management of employee payments and deductions
| - | - Educational & Professional Utility
- Audio and Video Clarity
| - Centralized workspace organization allows teams to manage multiple projects and company channels effectively in one place
|
| Complaints | - Inconsistent application performance and server connectivity issues disrupt the daily scheduling workflow for users
- Default schedule view persistence forces users to manually navigate to the current work week
| - Requesting time off fails frequently due to technical errors following the latest update
| - Inconsistent feature access
| - Removal of the weekly timesheet view forces manual calculations to track hours
- Technical instability and login errors prevent consistent access to core payroll features
| - | - | - Persistent loading failures and extreme latency prevent employees from clocking in or out reliably
| - | - Background Multitasking Issues
- Hardware Compatibility
| - Unreliable push notifications prevent users from receiving critical messages and meeting alerts on mobile devices
|
| Requests | - Step by step instructional guides for new users to navigate shift posting and hour tracking
| - Calendar synchronization features should allow sharing personal work schedules with family members
| - | - Reintroduction of the weekly timesheet view to monitor hours worked per week
| - | - | - Offline mode functionality to allow time tracking when network connectivity is unstable or unavailable
| - | - | - Simplified channel management tools are needed to filter relevant content and hide unnecessary workspace clutter
|
| Strategic Intel |
| Strengths | - Flexible scheduling interface reduces onboarding friction for non-hospitality deskless businesses
- GPS geofencing mechanism provides direct labor cost control for multi-location managers
- In-app messaging centralizes operational communication to increase daily active usage
| - POS-integrated labor cost tracking anchors the app in the restaurant's core operational stack
- Mobile-first staff interface reduces manager administrative burden
- AI-driven course builder expands revenue per account
| - Compliance rules engine functions as a B2B distribution barrier into high-regulation industries
- Mobile-first shift swapping drives frontline user retention
| - Unified platform architecture drives enterprise switching costs
- Biometric login reduces friction for daily usage
- Community hub increases platform stickiness
| - | - Mobile-first UX optimized for shift-based communication
- Real-time notification responsiveness for schedule changes
| - Centralized benefits administration creates high switching costs
- AI-recruiting partnership expands revenue per account
- Mobile-first payroll utility anchors B2B retention
| - | - AI Companion bundled at no extra cost
- Superior external collaboration UX (no tenant switching)
- High-quality AV performance on unstable networks
| - Integration ecosystem embeds platform into existing enterprise tech stacks
- Slack Connect network effects force external partner adoption
- Intuitive interface reduces cognitive load compared to Microsoft Teams
|
| Weaknesses | - Inconsistent server connectivity disrupts daily scheduling workflows for hourly workers
- Default schedule view persistence causes manual navigation friction for users
- Lack of deep POS-level integration limits labor forecasting accuracy for hospitality clients
| - Time-off request flow failures in the latest version
- 0.16★ rating gap between iOS and Android platforms
- Slow technical support response times
| - Sales-gated pricing model limits SMB acquisition
- Inconsistent feature access based on admin permissions erodes user trust
| - Removal of weekly timesheet view creates manual calculation overhead
- Technical instability prevents consistent access to core payroll features
- Complex navigation for administrative tasks
| - | - No biometric security protocols for time-clock verification
- Gated access model limits organic growth
| - High-frequency login failures during daily use
- Redundant 2FA prompts ignore saved device settings
- 0.28 rating gap between iOS and Android
| - | - Critical background multitasking bugs on Android 16
- Document portability lags behind Microsoft Loop
- Hardware-specific camera and GIF issues
| - Unreliable mobile notifications causing critical message loss
- Persistent read-state synchronization bugs across platforms
- Cluttered UI navigation for high-volume channel users
|
| Pricing | subscription | subscription | subscription | free | free | subscription | subscription | free | freemium | freemium |
| Momentum | Intense | Intense | Maintenance | Active | Intense | Maintenance | Steady | Intense | Maintenance | Active |
| Update Cadence | 5 versions | 5 versions | 2 versions, ~1d avg | 5 versions, 3 majors/6mo, ~7d avg | 5 versions | 2 versions, ~0d avg | 5 versions, ~15d avg | 5 versions | 5 versions, ~18d avg | 5 versions, ~5d avg |
