| Core Identity |
| Developer | Crisp IM SARL | FRESHWORKS TECHNOLOGIES PRIVATE LIMITED | Help Scout PBC | Zendesk | Zoho Corporation | salesforce.com | HubSpot, Inc. | Slack Technologies, Inc. | TIDIO POLAND SP Z O O |
| Category | Business | Business | Business | Business | Business | Business | Business | Business | Business |
| Platform | iOS, Android | iOS, Android | iOS, Android | iOS, Android | iOS, Android | iOS, Android | iOS, Android | iOS, Android | iOS, Android |
| Store Metrics |
| Rating | 4.4 / 5 | 4.5 / 5 | 4.1 / 5 | 4.5 / 5 | 4.7 / 5 | 4.8 / 5 | 4.7 / 5 | 4.1 / 5 | 4.8 / 5 |
| Ratings Count | 518 | 2,902 | 261 | 4,162 | 1,636 | 342,622 | 14,770 | 45,544 | 4,773 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Feb 25, 2016 | Apr 8, 2014 | Jan 18, 2016 | Nov 15, 2016 | Sep 4, 2013 | Nov 22, 2010 | Apr 27, 2016 | Mar 20, 2013 | Sep 17, 2014 |
| Last Updated | Apr 1, 2026 | Apr 1, 2026 | May 13, 2026 | Feb 25, 2026 | Apr 28, 2026 | Apr 21, 2026 | Apr 17, 2026 | Apr 29, 2026 | May 5, 2026 |
| Sentiment & Reviews |
| Sentiment | mixed | - | - | negative | mixed | positive | - | mixed | - |
| Score | 55/100 | - | - | 25/100 | 55/100 | 75/100 | - | 45/100 | - |
| Praises | - Cross-platform integration allows business owners to manage customer interactions from any location effectively
| - | - | - Mobile accessibility allows team members to manage support tickets while away from their primary workstations
| - Mobile access to core ticketing features enables productive remote work for field-based support teams
| - Highly customizable CRM workflows allow businesses to tailor the interface to specific operational requirements
| - | - Centralized workspace organization allows teams to manage multiple projects and company channels effectively in one place
| - |
| Complaints | - Frequent application crashes and freezing behavior disrupt customer support workflows on mobile devices
| - | - | - Frequent application crashes and unresponsiveness force users to repeatedly restart the software to perform basic tasks
| - Unreliable push notification delivery prevents timely responses to urgent customer support tickets
| - Inconsistent user interface design compared to browser versions creates navigation friction for mobile users
| - | - Unreliable push notifications prevent users from receiving critical messages and meeting alerts on mobile devices
| - |
| Requests | - Apple Business Chat support would allow for broader customer communication channel coverage
| - | - | - Dark mode implementation is requested to improve visual comfort during extended periods of ticket management
| - Granular notification controls and sound customization are needed to manage work-life balance effectively
| - Automatic data synchronization capabilities are needed to support work in low network connectivity environments
| - | - Simplified channel management tools are needed to filter relevant content and hide unnecessary workspace clutter
| - |
| Strategic Intel |
| Strengths | - Mobile-first architecture reduces friction for on-the-go support teams
- 14-day trial conversion funnel drives paid-tier adoption
| - | - | - Enterprise-grade security and compliance framework
- Deep integration with the broader Zendesk suite
| - CRM-linked data dependency creates high switching costs
- Omnichannel workspace centralizes support operations
- Freemium model lowers SMB entry barriers
| - Agentforce conversational automation creates high enterprise-grade switching costs
- Low-code Mobile Builder reduces implementation friction for enterprise clients
- Offline-first homepages secure consistent field-service retention
| - | - Integration ecosystem embeds platform into existing enterprise tech stacks
- Slack Connect network effects force external partner adoption
- Intuitive interface reduces cognitive load compared to Microsoft Teams
| - |
| Weaknesses | - Frequent launch crashes and input freezing
- Unreliable push notification delivery
- Authentication loops for Google sign-up
| - | - | - Frequent application crashes and unresponsiveness
- Navigation regressions in the latest update
| - Unreliable push notifications post-update
- Missing drag-and-drop and advanced filtering features
- Persistent data synchronization bugs
| - 0.99★ Android-iOS rating gap indicates platform-specific instability
- Persistent white-screen crashes during active use
- Mobile-desktop UI parity friction limits power-user efficiency
| - | - Unreliable mobile notifications causing critical message loss
- Persistent read-state synchronization bugs across platforms
- Cluttered UI navigation for high-volume channel users
| - |
| Pricing | freemium | free | freemium | freemium | freemium | subscription | freemium | freemium | freemium |
| Momentum | Zombie | Intense | Intense | Active | Active | Intense | Intense | Active | - |
| Update Cadence | 1 versions | 5 versions | 5 versions | 5 versions | 5 versions, 4 majors/6mo, ~9d avg | 5 versions, ~7d avg | 5 versions | 5 versions, ~5d avg | - |
