| Core Identity |
| Developer | Kyocera Document Solutions Inc. | HP Inc. | Canon Inc. | Brother Industries, LTD. | Seiko Epson Corporation | NT-ware | Lexmark International, Inc. |
| Category | Productivity | Productivity | Business | Utilities | Photo & Video | Productivity | Productivity |
| Platform | Android, iOS | iOS, Android | Android, iOS | Android, iOS | iOS, Android | iOS, Android | iOS, Android |
| Store Metrics |
| Rating | 3.0 / 5 | 4.7 / 5 | 2.8 / 5 | 0.0 / 5 | 4.7 / 5 | 2.8 / 5 | 3.2 / 5 |
| Ratings Count | 3 | 4,052,923 | 298 | 0 | 351,620 | 13 | 18 |
| Price | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Apr 11, 2016 | Oct 19, 2011 | Nov 26, 2012 | Sep 22, 2017 | Mar 31, 2020 | Oct 28, 2020 | Sep 22, 2023 |
| Last Updated | Nov 12, 2025 | Apr 15, 2026 | Sep 24, 2025 | Mar 25, 2026 | Apr 27, 2026 | Sep 6, 2024 | Jan 24, 2026 |
| Sentiment & Reviews |
| Sentiment | mixed | negative | - | - | mixed | terrible | - |
| Score | 60/100 | 23/100 | - | - | 65/100 | 25/100 | - |
| Praises | - The application provides essential utility for users requiring specific hardware management tools
| | - | - | - Simplified mobile printing workflow allows users to manage documents and photos with minimal technical friction
| - Enterprise-grade printing solutions provide value for corporate users with established infrastructure
| - |
| Complaints | - The application lacks the necessary functionality to perform required firmware updates for hardware
| - App Stability and Loading
- Connectivity Failures
- Subscription and Account Barriers
| - | - | - Unreliable wireless connectivity post-update prevents consistent printer discovery and job submission from mobile devices
| - Initialization failures during QR code scanning prevent users from accessing the application
| - |
| Requests | - | - | - | - | - Granular control over default print settings to prevent automatic image correction and paper type overrides
| - Native integration with standard mobile printing protocols to avoid cumbersome file management
| - |
| Strategic Intel |
| Strengths | - B2B distribution moat via Kyocera Fleet Services contract requirements
- Specialized fleet-level administrative focus reduces interface bloat
| - Massive install base (4.9M+ ratings)
- Unified management of both PC and Print hardware
- Direct hardware-to-app supply monitoring
| - | - | - Auto-configuration mechanism tailors interface to specific hardware capabilities
- Action Tiles increase daily interaction frequency
- Guided setup reduces support costs for non-technical users
| - Deep integration with Canon hardware ecosystem provides superior print-specific output management
- Focused security protocols specifically designed for document handling and print release management
| - |
| Weaknesses | - 0.67 rating gap between iOS and Android platforms
- Inability to execute firmware updates is the primary churn driver
| - Critical stability regressions (white screen bug)
- High friction due to mandatory account creation
- Poor WiFi/connectivity handshake reliability
| - | - | - Unreliable wireless connectivity post-update
- Restrictive firmware updates force proprietary ink usage
- Limited document editing and scaling options
| - QR code initialization loop prevents core functionality
- Inconsistent screen scaling renders interface unusable on mobile
- Requirement for desktop-based setup creates high onboarding friction
| - |
| Pricing | free | freemium | free | free | free | free | free |
| Momentum | Steady | Steady | Maintenance | Intense | Maintenance | Zombie | Steady |
| Update Cadence | 5 versions | 5 versions, 5 majors/6mo, ~46d avg | 5 versions | 5 versions | 4 versions, ~22d avg | 2 versions, ~375d avg | 5 versions |
