Report updated Apr 18, 2026
Salesforce Maps
For field sales and service teams already utilizing the Salesforce ecosystem who need to optimize travel, prospecting, and activity tracking.
Salesforce Maps is a challenged business app that is available. With a 2.1/5 rating from 86 reviews, it faces significant user friction. Users particularly appreciate general satisfaction, though app stability and crashes remains a common concern.
What is Salesforce Maps?
Current Momentum
v1.0
- Alarms & Reminders Permissions updates for Android 14 - Background Tracking crashes - Auto Shut Off Live Crashing on Android 14 - Tracking toggle UX bug when Auto Shut Off is enabled - Security Updates and Bug Fixes
Active Nemesis
Map My Customers Route Planner
By Map My Customers
Other Rivals
7-Day Rank Pulse 🇺🇸
BusinessNo ranking data
Rating Pulse 🇺🇸
Recent User Mood
What makes this app unique?
What Does It Look Like?
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What Are The Key Features?
Builds and optimizes travel routes for field reps, including the ability to replace cancelled appointments on the fly.
Enables teams to discover nearby customers using map-based search functionality.
Allows field reps to check in and out of appointments with one click for real-time activity tracking.
Provides a 360-degree view of team activities and performance metrics on an interactive map.
How much does it cost?
- Requires existing Salesforce license
- Requires additional Salesforce Maps license
The app follows a B2B enterprise model where the mobile tool is an extension of the core Salesforce CRM ecosystem, requiring specific paid licenses for access.
Who Built It?
salesforce.com
Extending the Salesforce CRM ecosystem to mobile to enable real-time operations, security, and upskilling for enterprise teams.
Portfolio
13
Apps
What other apps does salesforce.com make?
Explore the full salesforce.com report
Portfolio breakdown, audience, momentum, and every app published by salesforce.com.
What do users think recently?
High confidence · 20 reviews analyzed
How did the latest release land?
What is the recent mood?
Recent user voice shows a frustrated sentiment. Users appreciate general satisfaction, but report app stability and crashes and performance and latency.
Limited review volume (20 reviews). Sentiment analysis will deepen as more data lands.
View the full user-sentiment analysis
Mood gauge, ratings & review-volume history, every praise / complaint / request, and sentiment over time.
What is the competitive landscape for Salesforce Maps?
How's The Business Market?
Market outlook for this category
Available very soon
The rivals identified
The outtake for Salesforce Maps
Strengths to defend, gaps to attack
Core Strengths
- Deep native integration with Salesforce CRM
- Enterprise-grade security
- Comprehensive field lifecycle features
Critical Frictions
- Severe technical instability and crashes
- Poor performance and battery usage
- Low user satisfaction ratings
Growth Levers
- Improve offline-first capabilities
- Modernize UI to compete with agile startups
- Leverage ecosystem dominance to bundle value
Market Threats
- Specialized competitors winning on mobile performance
- CRM rivals improving field-service features
- High churn risk due to poor mobile UX
Key Takeaways
Salesforce Maps is a challenged business app that is available. With a 2.1/5 rating from 86 reviews, it faces significant user friction. Users particularly appreciate general satisfaction, though app stability and crashes remains a common concern.
Where Is It Heading?
Trend analysis
Available very soon