| Core Identity |
| Developer | Ping Identity Corporation | Duo Security LLC | Google | Okta, Inc. | Microsoft Corporation | Dashlane | Bitwarden Inc | Entrust |
| Category | Productivity | Business | Utilities | Business | Productivity | Productivity | Productivity | Business |
| Platform | Android, iOS | iOS, Android | iOS, Android | Android, iOS | iOS, Android | iOS, Android | iOS, Android | iOS, Android |
| Store Metrics |
| Rating | 2.2 / 5 | 4.9 / 5 | 4.9 / 5 | 4.8 / 5 | 4.7 / 5 | 4.8 / 5 | 4.7 / 5 | 2.4 / 5 |
| Ratings Count | 304 | 2,057,525 | 1,084,566 | 37,115 | 641,284 | 102,691 | 25,616 | 243 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Jul 2, 2014 | Mar 8, 2011 | Sep 20, 2010 | Jan 6, 2012 | May 30, 2015 | May 21, 2012 | Sep 2, 2016 | Aug 5, 2010 |
| Last Updated | Apr 16, 2026 | Apr 7, 2026 | Jan 5, 2026 | Apr 14, 2026 | May 4, 2026 | May 4, 2026 | Apr 2, 2026 | Apr 14, 2026 |
| Sentiment & Reviews |
| Sentiment | - | negative | mixed | - | mixed | positive | - | negative |
| Score | - | 40/100 | 55/100 | - | 45/100 | 75/100 | - | 35/100 |
| Praises | - | - Simplicity and Ease of Use
| - Offline functionality allows users to generate authentication codes without active cellular or data service
| - | - Efficient and reliable multi-factor authentication process provides a secure one-stop shop for all accounts
- Visual number matching interface removes the cognitive load of manually typing complex authentication codes
| - Cross-platform password synchronization provides a reliable and secure digital life management experience for long-term users
| - | - Reliable identity verification functionality provides secure access for office and banking services
|
| Complaints | - | - Update and Installation Failures
- Account Lockouts and Migration Issues
| - Account lockout risks arise when users fail to manually migrate tokens before replacing devices
| - | - Circular authentication loops occur when the app requires itself to verify a new device login
- Account data fails to migrate when users transition to new mobile hardware devices
| - Recent account access and subscription verification errors following updates prevent users from logging into their vaults
| - | - Post-update UI regressions prevent users from interacting with essential login and consent screens
- Authentication token refresh failures force users to manually restart the application repeatedly
|
| Requests | - | - | - Cloud-based backup and synchronization of tokens to prevent permanent account loss
| - | - Manual recovery options like text-based codes are requested to break the device-locked authentication loop
| - Human-led support access for billing and account recovery issues when automated systems fail
| - | - Apple Watch integration requested to allow for faster authentication without reaching for a phone
|
| Strategic Intel |
| Strengths | - Identity orchestration interface justifies multi-year enterprise contracts
- Offline-first architecture ensures access in low-connectivity environments
| - Massive install base with 2M+ ratings
- Verified Push prevents MFA fatigue attacks
- Native Wear OS and Apple Watch support
| - Offline TOTP generation ensures reliability in all network environments.
- System-level Google Account integration simplifies onboarding.
- Biometric privacy screen reinforces security-first brand authority.
| - | - System-level integration with Microsoft Entra and 365 services
- Passwordless biometric hardware verification for secure sign-ins
- Centralized management of personal and organizational accounts
| - Zero-knowledge architecture establishes high switching costs
- Omnix platform secures enterprise-grade B2B distribution
- Proactive security alerts drive ongoing retention
| - | - Specialized transaction verification for high-security financial use cases
- Legacy infrastructure compatibility for enterprise-grade deployments
|
| Weaknesses | - 2.2-star iOS rating indicates high user friction
- B2B-gated model prevents organic consumer adoption
- 0.5★ Android-iOS rating gap suggests inconsistent platform performance
| - Broken Android update cycle (high-frequency complaint)
- High-friction device migration/recovery process
- Notification latency on cellular data
| - Manual token migration workflow causes high-frequency lockout complaints.
- Synchronization errors post-update prevent third-party authentication.
- Intrusive review prompts disrupt core authentication workflow.
| - | - Circular authentication loops on new devices
- No clear account data migration path for hardware upgrades
- Reliance on the app for its own authorization
| - Post-update login failures erode trust
- Reliance on automated support bots frustrates users
- Subscription pricing lacks a competitive free tier
| - | - Critical UI regressions post-update blocking authentication
- Persistent token refresh failures forcing manual restarts
- 0.7★ Android-iOS rating gap
|
| Pricing | subscription | free | free | free | free | subscription | freemium | free |
| Momentum | Active | Maintenance | Maintenance | Intense | Active | Active | Intense | Maintenance |
| Update Cadence | 5 versions | 5 versions, ~11d avg | 5 versions, 1 majors/6mo, ~199d avg | 5 versions | 5 versions, ~12d avg | 5 versions, ~5d avg | 5 versions | 2 versions, ~17d avg |
