| Core Identity |
| Developer | Zoho Corporation | Okta, Inc. | Duo Security LLC | Microsoft Corporation | AMZN Mobile LLC | Paychex, Inc | Paylocity | Workday | UKG INC. |
| Category | Business | Business | Business | Productivity | Business | Business | Business | Business | Business |
| Platform | iOS | Android, iOS | iOS, Android | iOS, Android | Android, iOS | iOS, Android | Android, iOS | iOS, Android | iOS, Android |
| Store Metrics |
| Rating | 2.1 / 5 | 4.8 / 5 | 4.9 / 5 | 4.7 / 5 | 4.8 / 5 | 4.8 / 5 | 4.8 / 5 | 4.7 / 5 | 4.7 / 5 |
| Ratings Count | 73 | 37,115 | 2,057,525 | 641,284 | 720,087 | 570,732 | 595,060 | 1,752,934 | 263,583 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Oct 30, 2013 | Jan 6, 2012 | Mar 8, 2011 | May 30, 2015 | Apr 30, 2020 | Jun 11, 2012 | Jun 27, 2013 | Jun 5, 2009 | Oct 2, 2023 |
| Last Updated | Apr 3, 2026 | Apr 14, 2026 | Apr 7, 2026 | May 4, 2026 | Apr 7, 2026 | Apr 16, 2026 | Apr 29, 2026 | Apr 13, 2026 | Apr 18, 2026 |
| Sentiment & Reviews |
| Sentiment | terrible | - | negative | mixed | mixed | terrible | mixed | negative | - |
| Score | 15/100 | - | 40/100 | 45/100 | 45/100 | 15/100 | 35/100 | 38/100 | - |
| Praises | - Core functionality provides a simple and effective tool for account management when the connection remains stable
| - | - Simplicity and Ease of Use
| - Efficient and reliable multi-factor authentication process provides a secure one-stop shop for all accounts
- Visual number matching interface removes the cognitive load of manually typing complex authentication codes
| - Comprehensive access to work-related information and administrative tasks simplifies daily operations for employees
| - Payroll processing functionality allows for convenient management of employee payments and deductions
| - Mobile accessibility allows employees to manage timecards and paystubs from any location
- Intuitive interface design makes navigation simple for users across different age groups
| | - |
| Complaints | - Persistent server connection failures prevent users from completing password resets or account management tasks
- Confusing interface design hides essential recovery options and misleads users into unnecessary password changes
- Technical regressions post-update cause app freezing and authentication loops that block access to primary features
| - | - Update and Installation Failures
- Account Lockouts and Migration Issues
| - Circular authentication loops occur when the app requires itself to verify a new device login
- Account data fails to migrate when users transition to new mobile hardware devices
| - Frequent application freezes and slow load times post-update hinder time-sensitive shift selection
| - Persistent loading failures and extreme latency prevent employees from clocking in or out reliably
| - Removal of the weekly timesheet view forces manual calculations to track hours
- Technical instability and login errors prevent consistent access to core payroll features
| - Authentication & Login Persistence
- Removal of Core Features
| - |
| Requests | - Implementation of copy and paste functionality for passwords to improve usability during reset flows
- Improved QR code scanning and interface clarity for Google Authenticator setup flows
| - | - | - Manual recovery options like text-based codes are requested to break the device-locked authentication loop
| - Relocation of the virtual assistant button to prevent interference with core input fields
| - Offline mode functionality to allow time tracking when network connectivity is unstable or unavailable
| - Reintroduction of the weekly timesheet view to monitor hours worked per week
| - | - |
| Strategic Intel |
| Strengths | - B2B cost-saving mechanism for IT help desks
- Deep integration with Windows Active Directory infrastructure
| - | - Massive install base with 2M+ ratings
- Verified Push prevents MFA fatigue attacks
- Native Wear OS and Apple Watch support
| - System-level integration with Microsoft Entra and 365 services
- Passwordless biometric hardware verification for secure sign-ins
- Centralized management of personal and organizational accounts
| - Proprietary integration with internal Amazon HR/Benefits ecosystem
- Persistent document access maintains alumni engagement
- Secure multi-factor authentication protects sensitive payroll data
| - Centralized benefits administration creates high switching costs
- AI-recruiting partnership expands revenue per account
- Mobile-first payroll utility anchors B2B retention
| - Unified platform architecture drives enterprise switching costs
- Biometric login reduces friction for daily usage
- Community hub increases platform stickiness
| - Sana AI Assistant for natural language task execution
- Unified LMS and HCM modules in one experience
- Massive scale with 1.7M+ iOS ratings
| - |
| Weaknesses | - 2.09-star rating reflects critical server connectivity failures
- Non-intuitive interface obscures essential recovery settings
- Lack of clipboard support for credential pasting
| - | - Broken Android update cycle (high-frequency complaint)
- High-friction device migration/recovery process
- Notification latency on cellular data
| - Circular authentication loops on new devices
- No clear account data migration path for hardware upgrades
- Reliance on the app for its own authorization
| - Frequent application freezes post-update
- Virtual assistant button obstructs core administrative fields
- Excessive battery consumption during background operation
| - High-frequency login failures during daily use
- Redundant 2FA prompts ignore saved device settings
- 0.28 rating gap between iOS and Android
| - Removal of weekly timesheet view creates manual calculation overhead
- Technical instability prevents consistent access to core payroll features
- Complex navigation for administrative tasks
| - Broken biometric authentication persistence
- Removal of critical 'check-in' utility
- Aggressive OS requirements excluding older hardware
| - |
| Pricing | free | free | free | free | free | subscription | free | free | free |
| Momentum | Maintenance | Intense | Maintenance | Active | Maintenance | Steady | Active | Intense | Intense |
| Update Cadence | 5 versions, ~67d avg | 5 versions | 5 versions, ~11d avg | 5 versions, ~12d avg | 5 versions, ~18d avg | 5 versions, ~15d avg | 5 versions, 3 majors/6mo, ~7d avg | 2 versions, 2 majors/6mo, ~3d avg | 5 versions |
