| Core Identity |
| Developer | salesforce.com | Workday | Meta Platforms, Inc. | Concur | GoTo Group, Inc. | Intuit Inc. | Block, Inc. | UKG INC. | Adobe Inc. |
| Category | Business | Business | Business | Business | Business | Business | Business | Business | Business |
| Platform | iOS, Android | iOS, Android | iOS, Android | iOS, Android | iOS, Android | Android, iOS | Android, iOS | iOS, Android | iOS |
| Store Metrics |
| Rating | 4.8 / 5 | 4.7 / 5 | 4.7 / 5 | 4.8 / 5 | 4.8 / 5 | 4.6 / 5 | 4.8 / 5 | 4.7 / 5 | 4.9 / 5 |
| Ratings Count | 342,622 | 1,752,934 | 464,621 | 1,113,751 | 141,276 | 183,810 | 596,575 | 263,583 | 1,540,221 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Nov 22, 2010 | Jun 5, 2009 | May 22, 2012 | Oct 29, 2009 | Sep 17, 2019 | Jul 17, 2014 | Apr 3, 2010 | Oct 2, 2023 | May 31, 2017 |
| Last Updated | Apr 21, 2026 | Apr 13, 2026 | Apr 15, 2026 | Apr 8, 2026 | Apr 17, 2026 | Apr 10, 2026 | May 1, 2026 | Apr 18, 2026 | Mar 25, 2026 |
| Sentiment & Reviews |
| Sentiment | positive | negative | positive | negative | - | - | negative | - | positive |
| Score | 75/100 | 38/100 | 72/100 | 25/100 | - | - | 35/100 | - | 76/100 |
| Praises | - Highly customizable CRM workflows allow businesses to tailor the interface to specific operational requirements
| | | | - | - | - Simple and functional payment processing interface allows small business owners to manage transactions with ease
| - | - Ease of Use
- Image Enhancement
|
| Complaints | - Inconsistent user interface design compared to browser versions creates navigation friction for mobile users
| - Authentication & Login Persistence
- Removal of Core Features
| - Performance and Chat Lag
- Technical Bugs and Authentication
| - App Stability and Crashes
- AI and ExpenseIt Functionality
| - | - | - Abrupt account deactivation and long-term withholding of funds create severe financial instability for small businesses
| - | - Subscription Cost
- Technical Reliability
|
| Requests | - Automatic data synchronization capabilities are needed to support work in low network connectivity environments
| - | - | - | - | - | - Improved transparency and communication regarding account review triggers and fee structures for business transactions
| - | - |
| Strategic Intel |
| Strengths | - Agentforce conversational automation creates high enterprise-grade switching costs
- Low-code Mobile Builder reduces implementation friction for enterprise clients
- Offline-first homepages secure consistent field-service retention
| - Sana AI Assistant for natural language task execution
- Unified LMS and HCM modules in one experience
- Massive scale with 1.7M+ iOS ratings
| - Zero-cost native access to Meta-specific ad tools
- Direct management of Facebook Groups and interactive Instagram Stories
- Unified inbox for cross-platform customer engagement
| - Deeply integrated native travel booking (flights, rail, hotel)
- Unrivaled enterprise-grade policy compliance configurations
- Direct integration with TripIt for itinerary management
| - | - | - Proprietary hardware ecosystem creates high merchant switching costs
- Integrated banking services increase long-term user retention
| - | - Deep integration with Adobe Document Cloud and Acrobat
- Advanced AI-driven cleanup tools (Magic Eraser, Straighten)
- High brand trust and enterprise-grade security
|
| Weaknesses | - 0.99★ Android-iOS rating gap indicates platform-specific instability
- Persistent white-screen crashes during active use
- Mobile-desktop UI parity friction limits power-user efficiency
| - Broken biometric authentication persistence
- Removal of critical 'check-in' utility
- Aggressive OS requirements excluding older hardware
| - Performance bottlenecks in chat interface
- Critical authentication and notification delivery bugs
- Lack of built-in creative editing tools/filters
| - Frequent app crashes during camera/receipt capture
- Inaccurate AI (ExpenseIt) logic requiring manual correction
- High-friction login and authentication process
| - | - | - Automated account-deactivation logic triggers merchant financial instability
- Post-update UI regressions disrupt core transaction workflows
| - | - High subscription cost ($10/mo) causing user friction
- Technical bugs including login loops and data loss in multi-page scans
- Lack of specialized ID/Passport scanning modes
|
| Pricing | subscription | free | free | subscription | freemium | free | freemium | free | freemium |
| Momentum | Intense | Intense | Maintenance | - | Intense | Intense | Active | Intense | Maintenance |
| Update Cadence | 5 versions, ~7d avg | 2 versions, 2 majors/6mo, ~3d avg | 5 versions, ~5d avg | - | 5 versions | 5 versions | 4 versions, 1 majors/6mo, ~21d avg | 5 versions | 1 versions |
