MARLVEL

ServiceDesk Plus | Cloud vs its rivals

Side-by-side comparison against ServiceDesk Plus | Cloud's closest competitors — identity, store metrics, ratings & sentiment, and strategic intel.

ServiceDesk Plus | Cloud
This App
Freshservice
Nemesis
SolarWinds Service Desk
Contender
Zendesk Support
Contender
ServiceNow Agent
Contender
ConnectWise Mobile
Peer
ClickUp: Tasks, Chat, Docs, AI
New Kid
Core Identity
DeveloperZoho CorporationFRESHWORKS TECHNOLOGIES PRIVATE LIMITEDSolarWinds Worldwide, LLCZendeskServiceNowConnectWiseMango Technologies, Inc.
CategoryBusinessBusinessBusinessBusinessBusinessBusinessProductivity
PlatformAndroid, iOSAndroid, iOSiOSiOS, AndroidiOS, AndroidiOSAndroid, iOS
Store Metrics
Rating4.4 / 54.5 / 54.6 / 54.5 / 54.6 / 53.9 / 54.7 / 5
Ratings Count2072,0763084,1622,2383,3468,456
PriceFreeFreeFreeFreeFreeFreeFree
Release DateFeb 9, 2012Jul 13, 2014Jul 2, 2019Nov 15, 2016Feb 2, 2019Aug 1, 2018Dec 14, 2020
Last UpdatedApr 13, 2026Mar 26, 2026Apr 14, 2026Feb 25, 2026Apr 29, 2026May 5, 2026Apr 17, 2026
Sentiment & Reviews
Sentimentmixed--negative--negative
Score45/100--25/100--35/100
Praises
  • Comprehensive IT management features provide high utility for asset tracking and ticketing workflows
--
  • Mobile accessibility allows team members to manage support tickets while away from their primary workstations
--
  • All-in-One Productivity
Complaints
  • Frequent application crashes and stability issues hinder core ticket management and data entry
--
  • Frequent application crashes and unresponsiveness force users to repeatedly restart the software to perform basic tasks
--
  • Login and Authentication Failures
Requests
  • Native Android widgets requested to improve visibility of pending tickets on the home screen
--
  • Dark mode implementation is requested to improve visual comfort during extended periods of ticket management
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Strategic Intel
Strengths
  • AI-powered voice assistant (Zia) enables hands-free triage
  • Multi-instance management supports cross-departmental enterprise adoption
--
  • Enterprise-grade security and compliance framework
  • Deep integration with the broader Zendesk suite
--
  • Extremely broad feature set that reduces the need for third-party integrations.
  • Strong 'Free forever' hook that lowers the barrier to entry.
  • Advanced AI integration (Brain and Super Agents).
Weaknesses
  • Frequent application crashes during ticket saving
  • Inconsistent push notification delivery
  • Limited mobile functionality compared to web portal
--
  • Frequent application crashes and unresponsiveness
  • Navigation regressions in the latest update
--
  • Poor mobile app stability, specifically regarding authentication.
  • Significant feature gap between desktop and mobile versions.
  • High complexity/learning curve.
Pricingfreemiumfreefreefreemiumfreesubscriptionfreemium
MomentumActiveIntense-Active---
Update Cadence5 versions, 2 majors/6mo, ~10d avg5 versions-5 versions---

Compare ServiceDesk Plus | Cloud head-to-head

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by ServiceDesk Plus | Cloud, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

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