| Core Identity |
| Developer | ADP, Inc | UKG INC. | Intuit Inc. | Paychex, Inc | Paylocity | Workday | 7shifts, Inc. | When I Work, Inc. | Concur | AMZN Mobile LLC |
| Category | Business | Business | Business | Business | Business | Business | Business | Business | Business | Business |
| Platform | iOS, Android | iOS, Android | Android, iOS | iOS, Android | Android, iOS | iOS, Android | Android, iOS | iOS | iOS, Android | Android, iOS |
| Store Metrics |
| Rating | 4.6 / 5 | 4.7 / 5 | 4.6 / 5 | 4.8 / 5 | 4.8 / 5 | 4.7 / 5 | 4.8 / 5 | 4.8 / 5 | 4.8 / 5 | 4.8 / 5 |
| Ratings Count | 7,089 | 263,583 | 183,810 | 570,732 | 595,060 | 1,752,934 | 26,349 | 53,181 | 1,113,751 | 720,087 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Dec 9, 2019 | Oct 2, 2023 | Jul 17, 2014 | Jun 11, 2012 | Jun 27, 2013 | Jun 5, 2009 | Oct 30, 2013 | Jul 27, 2010 | Oct 29, 2009 | Apr 30, 2020 |
| Last Updated | Mar 12, 2026 | Apr 18, 2026 | Apr 10, 2026 | Apr 16, 2026 | Apr 29, 2026 | Apr 13, 2026 | Apr 13, 2026 | Apr 13, 2026 | Apr 8, 2026 | Apr 7, 2026 |
| Sentiment & Reviews |
| Sentiment | terrible | - | - | terrible | mixed | negative | positive | positive | negative | mixed |
| Score | 15/100 | - | - | 15/100 | 35/100 | 38/100 | 82/100 | 85/100 | 25/100 | 45/100 |
| Praises | - Facial recognition login provides a convenient alternative to manual password entry for daily users
| - | - | - Payroll processing functionality allows for convenient management of employee payments and deductions
| - Mobile accessibility allows employees to manage timecards and paystubs from any location
- Intuitive interface design makes navigation simple for users across different age groups
| | - Scheduling and shift management tools provide significant utility for restaurant staff coordination
| - Shift management and scheduling accessibility provide significant utility for hourly workers across various industries
- Communication tools allow employees to coordinate shifts and availability with their employers effectively
| | - Comprehensive access to work-related information and administrative tasks simplifies daily operations for employees
|
| Complaints | - Persistent white screen of death prevents users from accessing essential time tracking and payroll functions
| - | - | - Persistent loading failures and extreme latency prevent employees from clocking in or out reliably
| - Removal of the weekly timesheet view forces manual calculations to track hours
- Technical instability and login errors prevent consistent access to core payroll features
| - Authentication & Login Persistence
- Removal of Core Features
| - Requesting time off fails frequently due to technical errors following the latest update
| - Inconsistent application performance and server connectivity issues disrupt the daily scheduling workflow for users
- Default schedule view persistence forces users to manually navigate to the current work week
| - App Stability and Crashes
- AI and ExpenseIt Functionality
| - Frequent application freezes and slow load times post-update hinder time-sensitive shift selection
|
| Requests | - Improved user interface design to simplify daily time tracking and administrative punch edits
| - | - | - Offline mode functionality to allow time tracking when network connectivity is unstable or unavailable
| - Reintroduction of the weekly timesheet view to monitor hours worked per week
| - | - Calendar synchronization features should allow sharing personal work schedules with family members
| - Step by step instructional guides for new users to navigate shift posting and hour tracking
| - | - Relocation of the virtual assistant button to prevent interference with core input fields
|
| Strategic Intel |
| Strengths | - Biometric login reduces friction for daily users
- Payroll integration creates high switching costs for enterprise clients
| - | - | - Centralized benefits administration creates high switching costs
- AI-recruiting partnership expands revenue per account
- Mobile-first payroll utility anchors B2B retention
| - Unified platform architecture drives enterprise switching costs
- Biometric login reduces friction for daily usage
- Community hub increases platform stickiness
| - Sana AI Assistant for natural language task execution
- Unified LMS and HCM modules in one experience
- Massive scale with 1.7M+ iOS ratings
| - POS-integrated labor cost tracking anchors the app in the restaurant's core operational stack
- Mobile-first staff interface reduces manager administrative burden
- AI-driven course builder expands revenue per account
| - Flexible scheduling interface reduces onboarding friction for non-hospitality deskless businesses
- GPS geofencing mechanism provides direct labor cost control for multi-location managers
- In-app messaging centralizes operational communication to increase daily active usage
| - Deeply integrated native travel booking (flights, rail, hotel)
- Unrivaled enterprise-grade policy compliance configurations
- Direct integration with TripIt for itinerary management
| - Proprietary integration with internal Amazon HR/Benefits ecosystem
- Persistent document access maintains alumni engagement
- Secure multi-factor authentication protects sensitive payroll data
|
| Weaknesses | - Persistent white-screen lockouts during authentication
- Complex navigation for simple administrative tasks
- 0.7★ rating gap between Android and iOS
| - | - | - High-frequency login failures during daily use
- Redundant 2FA prompts ignore saved device settings
- 0.28 rating gap between iOS and Android
| - Removal of weekly timesheet view creates manual calculation overhead
- Technical instability prevents consistent access to core payroll features
- Complex navigation for administrative tasks
| - Broken biometric authentication persistence
- Removal of critical 'check-in' utility
- Aggressive OS requirements excluding older hardware
| - Time-off request flow failures in the latest version
- 0.16★ rating gap between iOS and Android platforms
- Slow technical support response times
| - Inconsistent server connectivity disrupts daily scheduling workflows for hourly workers
- Default schedule view persistence causes manual navigation friction for users
- Lack of deep POS-level integration limits labor forecasting accuracy for hospitality clients
| - Frequent app crashes during camera/receipt capture
- Inaccurate AI (ExpenseIt) logic requiring manual correction
- High-friction login and authentication process
| - Frequent application freezes post-update
- Virtual assistant button obstructs core administrative fields
- Excessive battery consumption during background operation
|
| Pricing | subscription | free | free | subscription | free | free | subscription | subscription | subscription | free |
| Momentum | Active | Intense | Intense | Steady | Active | Intense | Intense | Intense | - | Maintenance |
| Update Cadence | 5 versions | 5 versions | 5 versions | 5 versions, ~15d avg | 5 versions, 3 majors/6mo, ~7d avg | 2 versions, 2 majors/6mo, ~3d avg | 5 versions | 5 versions | - | 5 versions, ~18d avg |
